We’ve all had that experience- regretting something we’ve said in the heat of emotion or when we were distracted or not aware of who would hear us. Words are powerful and, although we may retract them, they often leave a memory, a mark that doesn’t fade as easily as we’d like.
Being aware of what we say is important on a personal and professional level. Our relationships matter and a person we may be upset with today may be the person we work with tomorrow.
Here are some thoughts and suggestions to keep in mind as you chose your words with others:
- We all have feelings and emotional reactions whether it’s obvious to others or not
- Words can hurt in the moment and be used to hurt again in the future
- Remember the ways you’ve been hurt by what others have said
- Less is more- if possible wait until you feel less upset before you speak or speak briefly
- Try to express yourself simply and clearly when you feel emotional
- Make sure you really understand what the other person is saying – ask for clarification and listen
- Remember the power of the words you choose – be fair to the other person
No one is perfect and we all can improve in our communication. As a coach, people most often report the problems they encounter in personal and professional relationships due to things that were said. We can reduce our stress, improve our relationships and build confidence by the the words we chose .
Be well,
Coach Trish
